Return & Refund Policy – SM Mart

At SM Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Products can be returned within 5-7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Products showing signs of use will not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 5–7 business days to your original payment method.

Exchange

• We only replace items if they are damaged, defective, or incorrect.

Non-Returnable Items

• Sale items and personal use products cannot be returned or refunded.

Need Help?

If you have any questions regarding returns or refunds, contact our support team anytime.